The Republic of Kosovo is Europe's newest country, having gained independence from Serbia in 2008. Since then, it has been recognized by 98 UN member states, including the U.S., and 23 out of 28 EU members. 

The country is currently facing crises on multiple fronts. A major issue is the government's recent move to extend control over the north, where a sizable ethnic Serbian community resides. This has strained relations with the European Union and the United States, raising concerns about a possible resurgence of inter-ethnic conflict and stalling progress in the Belgrade-Pristina Dialogue. Additionally, Kosovo continues to struggle with poverty and inequality, evident in poor social services, allegations of corruption, limited access to justice, high unemployment, a deficient education system, and a lack of equal opportunities. The parliamentary elections on February 9, 2025, marked the first time a government completed its full four-year mandate. This was a pivotal moment in shaping Kosovo’s future, particularly in mending ties with EU allies and navigating the dynamics of a new U.S. administration. Both are essential to Kosovo’s diplomatic standing, accession to international organizations, continuity of development efforts, and long-term stability.

The common vision for Kosovo remains the establishment of a multiethnic, democratic state with effective governance. While civil society has historically been weak, there is growing interest in volunteerism, particularly within an expanding network of NGOs based in Pristina, Prizren, and Mitrovica. These organizations play a crucial role in holding high-ranking officials accountable, restoring public trust, and encouraging electoral participation. The Kosovan parliamentary elections of 2021 and 2025 were largely peaceful and deemed fair and free, thanks to the dedicated efforts of a high number of election observers, whose work is increasingly supported by Commit Global’s innovative digital tools.

Commit Global is dedicated to promoting transparency and building trust in democratic processes. The organization safeguards the integrity of elections by offering digital solutions that support election monitoring efforts worldwide. In Kosovo, Commit Global supports local NGOs by providing them with tools for election monitoring, reporting and data collection, ensuring transparency and contributing to a more engaged and democratic environment.

European Platform for Democratic Elections (EPDE), established in 2012, is a network of independent citizen election observation organizations. As a key partner of Commit Global, EPDE plays a crucial role in supporting citizen election observation and strengthening democratic institutions across Europe. 

On February 9, 2025, Commit Global’s election observation tool, Vote Monitor, was deployed to support EPDE during Kosovo’s parliamentary elections. EPDE observers monitored the opening, voting, closing, and counting procedures in 40 polling stations across the country. Using Vote Monitor, they collectively submitted 1,153 observation reports, ensuring a thorough and data-driven assessment of the electoral process. Commit Global continues to enhance Vote Monitor by conducting demo rounds, usability testing, and incorporating feedback from observers to improve the platform’s efficiency and user experience.

Website Factory: NGO is a tool for creating websites that is tailored to the specific needs of non-profit organisations. It is a free platform that makes it possible to create and maintain fully accessible websites for free, without a single line of code!

The platform features an intuitive Website Factory Dashboard, which allows users to create, edit, and manage their websites independently. The dashboard is fully available in 19 languages including: Serbian, German, Arabic, Armenian, Bosnian, Croatian, Dutch, English, French, Georgian, Greek, Italian, Montenegrin, Portuguese, Romanian, Russian, Spanish, Turkish, and Ukrainian. Commit Global provides tutorial webinars and step-by-step video tutorials in English and Georgian, ensuring that NGOs of all technical skill levels can successfully leverage the platform's capabilities.

Website Factory: NGO eliminates the financial burden of hiring developers or paying for costly website-building software. For small and under-resourced NGOs, it addresses the challenge of limited technical expertise within their teams. The platform rolls out automatic updates, ensuring access to the latest features and improvements. By enabling the creation of accessible, inclusive, and user-friendly websites, it boosts an NGO’s credibility and makes it easier to attract donors, partners, and volunteers. Commit Global deploys Website Factory in areas where NGOs have a stake in enhancing their digital presence, expanding their reach, and operating more efficiently. 

Civic Tech 911 is an on-demand tech support service for NGOs. It helps organizations solve tech problems, streamline processes, and improve efficiency—just like having an in-house IT department. Since many NGOs do not have dedicated tech staff, Civic Tech 911 provides expert support for any tech-related needs, from troubleshooting to setting up tools and improving digital strategies. Support is available in English, Ukrainian, Romanian, Georgian, Turkish and Italian through 1-hour consultation sessions. In order to book a consultation session, an NGO needs to provide details about the issue they are facing, including the context, how it affects the organization, and any relevant information (such as legal context or similar examples). Once the details are submitted, NGO’s choose a time slot that works for them. Civic Tech 911 is available to any NGO, in any country, Monday to Friday. Sessions can be scheduled with a 48-hour notice.